Customer service automation
It is no longer a surprise that customers are increasingly expecting near-the-clock service from companies. Self-service is also becoming a popular form. To meet the growing expectations of customers, it becomes necessary to introduce bots to your communication channels.
Automation of customer service processes also allows employees, e.g. contact center, to outsource some or most of the repetitive tasks (e.g. inquiries about the order status, shipment number). Modern solutions give the possibility to include the Speech-To-Text, Text-To-Speech functions, increasing the efficiency of bots.
Why is it worth introducing bots to your Contact Center?
- automate repetitive processes and messages
- they do not require training
- they let employees out for more complex, complicated tasks
- improve everyday contact between the client and business
- one solution can make many outgoing calls simultaneously
- reliable, depending on the business needs, they can operate 24/7
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