Customer service automation
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It is no longer a surprise that customers are increasingly expecting near-the-clock service from companies. Self-service is also becoming a popular form. To meet the growing expectations of customers, it becomes necessary to introduce bots to your communication channels.
Automation of customer service processes also allows employees, e.g. contact center, to outsource some or most of the repetitive tasks (e.g. inquiries about the order status, shipment number). Modern solutions give the possibility to include the Speech-To-Text, Text-To-Speech functions, increasing the efficiency of bots.