Home » Our solutions » Communication Systems » Contact Center
Our solutions

Communication systems

Contact center

One system for communicating with the client

If you need a uniform system that allows you to service your clients from various communication channels – choose a modern Contact Center. We build the system based on the individual needs of the business, taking into account the volume of cases, technological possibilities (on-site, cloud), industry specifications. The Contact Center is much more than the former call center. Handle cases via live chat, e-mails, SMS reminders or applications.

Thanks to one system collecting the necessary customer data from various communication channels, you will serve waiting people faster and comprehensively. The reporting module will allow you to analyze communication channels, thanks to which you will react faster to changes.

Ask for details

Services:

Design
Implementation
Integrations
Service

Why Contact Center?

  • flexibility – choose which communication channels you want to support (Voice, chat, SMS, e-mail, FAX, IVR, chatbots). Modules and licenses can be expanded as the company grows
  • reliability – choose the Mitel system without worrying about breakdowns
  • queue monitoring, reporting
  • increasing productivity, building a work schedule
  • inbound and outbound – choose or combine, depending on the type of organization
  • integration with existing systems – connect the Contact Center with your CRM system
  • the ability to record calls

Our Partners:

Ask for an offer

Would you like to learn more about our offer or have any questions about specific solutions.Please do not hesitate to contact us.

Ask for an offer contact center

Leszek Maculewicz
Business Development Manager
+48 609 830 184




    Select all acceptances

    MCX is committed to protecting and respecting your privacy, and we will only use your personal data to administer your account and to provide the products and services you have requested. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you agree to contact us for this purpose, please tick below to specify how to contact you: You can opt out of these communications at any time. For more information on how to unsubscribe, our privacy policies, and how we are committed to protecting and respecting your privacy, please see our Privacy Policy. By clicking the submit button below, you consent to the storage and processing of the personal data provided above for the purpose of delivering the requested content by MCX.