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		<title>Cloud Security</title>
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		<dc:creator><![CDATA[Barbara Jachowska]]></dc:creator>
		<pubDate>Fri, 03 Mar 2023 14:11:36 +0000</pubDate>
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					<description><![CDATA[<p>The post <a href="https://mcx.pl/en/solutions/cloud-security-2/">Cloud Security</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">Zscaler Zero Trust Exchange</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Cloud and mobile enable digital transformation, making businesses more agile and competitive. Employees, customers and partners use SaaS services such as Microsoft 365 and the public cloud to deploy their applications. Users using these solutions are becoming more and more mobile &#8211; they can use any device anywhere.</p>
<p>As a result of these changes, we can risk saying that today we work outside the corporate network more often than inside it. And that means that the old security models that worked well before no longer work. Offices and branches are connected to distributed resources, such as a data center, via expensive MPLS WAN links. Out-of-office users typically connect to this network via VPN to access applications, which is expensive, slow, and difficult to operate.</p>
<p>The cloud and the mobile world require a new approach to the network, a new approach to security. And here the solution is products such as Zscaler Zero Trust Exchange.</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Menlo (<strong>CASB Cloud Access Security Broker</strong>) &#8211; prevents attacks on user devices by isolating all Internet content in permanently secured browsers in the cloud.</p>
<p>Therefore, customers are assured of a complete eradication of malware infections and a reduction of over 95% in credential loss and similar reductions in corporate data leakage. At the same time, this solution does not affect the comfort of use.</p>
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<p>The post <a href="https://mcx.pl/en/solutions/cloud-security-2/">Cloud Security</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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		<title>Operation Support System</title>
		<link>https://mcx.pl/en/solutions/operation-support-system/</link>
		
		<dc:creator><![CDATA[Barbara Jachowska]]></dc:creator>
		<pubDate>Fri, 10 Feb 2023 13:30:27 +0000</pubDate>
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					<description><![CDATA[<p>Warranticon is a systems integrator extended with advanced functionalities of warehouse and service systems.</p>
<p>The post <a href="https://mcx.pl/en/solutions/operation-support-system/">Operation Support System</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">Warranticon &#8211; support for operational activities</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Warranticon is a system integrator with modules that respond to the needs of businesses such as a warehouse, service or sales system. The solution has been designed in a way that allows the use of those mechanisms that are most needed by the user. With the development of the company or increasing needs &#8211; you can easily expand the system with new functionalities.</p>
<p>Warranticon system has been divided into several functional modules, each of which is dedicated to one of the industries:</p>
<ul>
<li>Ecommerce</li>
<li>WMS</li>
<li>Service support</li>
<li>FSM</li>
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				<h2 class="title title--lg" data-aos="fade-in">E-commerce module</h2>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The integration of Warranticon with the online store engine allows you to transfer the burden of logistics to a dedicated tool. The system collects orders, stock levels and product catalogs, which helps to streamline the entire warehouse logistics process. Marking goods and documents with bar codes helps to save time in operational processes.</p>
<p>The applied solution significantly affects the elimination of errors resulting from manual handling of orders, minimizing returns and complaints. It results in reducing the time to complete one order even to 30 seconds.</p>
<p><strong>Packages</strong>:</p>
<ul>
<li><strong>Noti package</strong>  &#8211; mechanisms for booking goods as well as e-mail and SMS notifications for online stores. The possibility of increasing sales by up to 20% by maintaining customer interest in a given product.</li>
<li><strong>Starter &#8211; Warranticon Mini for Shopify</strong> &#8211; fully automatic integration with the Shopify platform, streamlining warehouse management and sales logistics processes.</li>
</ul>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The <strong>Warehouse Management System</strong> has fully independent mechanisms for managing warehouse procedures, which, as a result of integration with ERP systems, cooperate to centralize and synchronize relevant information.</p>
<p>Most ERP or WMS class systems provide functionalities for stocktaking. Warranticon, through integration (e.g. with SubiektGT), allows you to create all the necessary documents in one place, and at the same time clearly expand the parameterization of items.</p>
<p>The main advantage of the solution is managing the location of products from a single system and increasing the efficiency of the company thanks to the optimization and control of warehouse processes.</p>
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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">FSM module</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The built-in <strong>Field Service Management</strong> module helps you manage field services and provide effective on-site service by tracking tasks, managing staff and maintaining visibility of operations.</p>
<p>Typical module features increase coordination between home office, warehouse and field technicians, saving company time and money while speeding up transactions.</p>
<p>FSM &#8211; Warranticon works well not only in companies providing services and using outsourcing, but also among those companies that need to individually distribute and group many users.</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Warranticon is a ticketing system that allows you to easily organize tickets from various sources. The ticketing system improves the quality of service and customer satisfaction. The system organizes applications, processes them and quickly informs the client about the status of implementation.</p>
<p>Tasks are responsible for the full process of handling the notification &#8211; which are profiled taking into account the extended functionalities of status and implementation control.</p>
<p><strong>What do you gain?</strong></p>
<ul>
<li>Sorting incoming requests</li>
<li>Management of requests and tasks</li>
<li>Task status moderation</li>
<li>Fast service and with it &#8211; customer satisfaction</li>
<li>Time and labor saving</li>
<li>Convenient progress tracking</li>
<li>Always available customer history in one place</li>
</ul>
</div>
				
									<a href="https://warranticon.com/system-ticketowy-koordynacja-zgloszen/" target="_blank" class="btn btn__arrow btn__arrow--black" data-aos="fade-in" data-aos-delay="150">
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					<div class="benefit__desc desc desc--small desc--500">You will organize the tickets and improve the quality of customer service</div>
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					<img decoding="async" src="https://mcx.pl/wp-content/uploads/2022/06/ikona-archiwum-mcx-1.svg" alt="" class="benefit__icon">
					<div class="benefit__desc desc desc--small desc--500">You will achieve an increase in efficiency and optimize warehouse processes</div>
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					<img decoding="async" src="https://mcx.pl/wp-content/uploads/2022/06/ikona-samochod-mcx-3.svg" alt="" class="benefit__icon">
					<div class="benefit__desc desc desc--small desc--500">You will manage a large number of tasks carried out by field employees more effectively</div>
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					<div class="benefit__desc desc desc--small desc--500">You will eliminate errors resulting from manual handling of orders in your e-commerce</div>
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		<title>Software Development Process Audit</title>
		<link>https://mcx.pl/en/solutions/software-development-process-audit/</link>
		
		<dc:creator><![CDATA[Barbara Jachowska]]></dc:creator>
		<pubDate>Wed, 18 Jan 2023 11:03:18 +0000</pubDate>
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					<description><![CDATA[<p>Identification of mistakes made, selection of the best tools from the market, understanding the causes of current problems.</p>
<p>The post <a href="https://mcx.pl/en/solutions/software-development-process-audit/">Software Development Process Audit</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">Verification of development processes</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Every development process should be efficient, whether it is in-house or outsourced. However, some development processes, procedures, tools or project management techniques are not updated as often as they should be. In the day-to-day life cycle of an organization, there may not be the space or competence to take a holistic view of the current state of affairs.</p>
<p>That is why it is beneficial to commission an external audit of development processes, which, thanks to the vast experience of experts, will help define areas that require special attention. Identification of mistakes made, selection of the best tools from the market, understanding the causes of current problems &#8211; these are the areas on which our specialists focus in order to provide customers with an increase in overall efficiency.</p>
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		<h3>Why is an audit of manufacturing processes needed?</h3>
<p>We check the current state, taking into account the goals of the organization, e.g. higher quality of solutions, higher sales, better contact with customers, defining KPIs, cost optimization, etc. Our specialists will help identify existing problems, errors or bottlenecks and find their causes, thanks to which you will be able to eliminate them at the root. Verification of established ways, procedures and paths through a &#8220;bird&#8217;s-eye view&#8221; of the auditor gives the organization the opportunity to evaluate and increase overall efficiency.</p>
<h3>Development process audits:</h3>
<ul>
<li>Audit of procedures</li>
<li>Sales process audit</li>
<li>Technology stack audit</li>
<li>Competency audit</li>
<li>Cybersecurity audit</li>
<li>Quality audit and QA processes</li>
<li>GDPR compliance audit</li>
<li>Accessibility audit for people with disabilities</li>
<li>Post-implementation service audit</li>
</ul>
<p>Depending on the needs of your organization, we will prepare a package of appropriate audits, or one comprehensive company audit &#8211; remotely or on site. The audit can also be carried out at any stage of the project.</p>

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							<div class="case-study-teaser__right-content desc" data-aos="fade-left"><h4>Read on our blog why it is worth conducting such an audit, what areas can be examined and what benefits it brings. What aspects of work on delivering an IT product or service should be verified in order to come to specific, measurable conclusions?</h4>
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					<h2 class="case-study__title title title--md title--white">Audit of development processes &#8211; should it be carried out?</h2>

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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">What are the main staps of an audit?*</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><h4>1. Initiating an audit</p>
<p>2. Setting the scope and goals</p>
<p>3. Organization analysis</p>
<p>4. Audit process &#8211; workshops, interviews</p>
<p>5. Conclusions and recommendations</p>
<p>6. Checkpoint after a certain time</h4>
<p>*Steps may vary depending on the scope of the audit.</p>
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		<title>Application for local communities</title>
		<link>https://mcx.pl/en/solutions/application-for-local-communities/</link>
		
		<dc:creator><![CDATA[anna.szurlej@reo.pl]]></dc:creator>
		<pubDate>Tue, 18 Oct 2022 15:12:30 +0000</pubDate>
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					<description><![CDATA[<p>A modern tool that deepens the relations of the local government with the local community</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The My Neighborhood application is a mobile tool aimed at deepening the relationship between the local government, regional businesses and the local community. Its main purpose is to act as an information center for residents, as well as to facilitate dialogue between residents and local municipal offices through using information from official and reliable sources.</p>
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			<h2 class="benefits__title title title--lg" data-aos="fade-down">Benefits:</h2>
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					<div class="benefit__desc desc desc--small desc--500">An easy-to-use communication tool</div>
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							<div class="benefit" data-aos="fade-up" data-aos-delay="200">
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					<div class="benefit__desc desc desc--small desc--500">Promoting local businesses</div>
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					<div class="benefit__desc desc desc--small desc--500">Reliable source of information</div>
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							<div class="benefit" data-aos="fade-up" data-aos-delay="400">
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					<div class="benefit__desc desc desc--small desc--500">Supporting local communities</div>
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					<img decoding="async" src="https://mcx.pl/wp-content/uploads/2022/08/ikona-wifi-w-domu-mcx-1.svg" alt="" class="benefit__icon">
					<div class="benefit__desc desc desc--small desc--500">Building the image of a modern commune</div>
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</section>




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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">For municipalities and local governments</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>A modern tool for deepening the relationship between the government and the local community.</p>
<p>An application dedicated to the public sector that is looking for a solution that helps in communicating with residents.</p>
<p>The administration panel allows to easily manage messages and notifications sent to users.</p>
</div>
				
									<a href="https://www.mojaokolica.pl/pl/municipality" target="_blank" class="btn btn__arrow btn__arrow--black" data-aos="fade-in" data-aos-delay="150">
						<span>Find out more</span>
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				<h2 class="title title--lg" data-aos="fade-in">For residents</h2>
			</div>
				<div class="img-with-txt__container container	img-with-txt__container--img-left img-with-txt__container--remove-bg">
			<div class="img-with-txt__content img-with-txt__content--remove-bg">
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Simple and intuitive Android and iOS mobile application for local residents. The application is completely free and has various functions, including:</p>
<ul>
<li>current messages and news from the commune or city</li>
<li>map of medical facilities</li>
<li>announcements in the local virtual market</li>
<li>designating safety zones for loved ones</li>
<li>local waste collection calendar</li>
</ul>
<p>… and many more.</p>
</div>
				
									<a href="https://www.mojaokolica.pl/pl/residents" target="_blank" class="btn btn__arrow btn__arrow--black" data-aos="fade-in" data-aos-delay="150">
						<span>More information</span>
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			<div class="case-study-teaser__left-content">
				<h2 class="case-study-teaser__title title title--lg" data-aos="fade-right">Get to know the My Neighborhood application</h2>

							</div>

							<div class="case-study-teaser__right-content desc" data-aos="fade-left"><p>See how this simple application can change the way you run your local business, organize your time or plan your activities.</p>
<p>Check how the functionalities included in it will make it easier to deal with various matters in the city where you live.</p>
</div>
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							<span>Application for local communities</span>
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<p>The post <a href="https://mcx.pl/en/solutions/application-for-local-communities/">Application for local communities</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Inventory of municipal infrastructure</title>
		<link>https://mcx.pl/en/solutions/inventory-of-municipal-infrastructure/</link>
		
		<dc:creator><![CDATA[anna.szurlej@reo.pl]]></dc:creator>
		<pubDate>Tue, 18 Oct 2022 12:34:21 +0000</pubDate>
				<guid isPermaLink="false">https://mcx.pl/rozwiazanie/</guid>

					<description><![CDATA[<p>A solution for carrying out an inventory of municipal infrastructure</p>
<p>The post <a href="https://mcx.pl/en/solutions/inventory-of-municipal-infrastructure/">Inventory of municipal infrastructure</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
]]></description>
										<content:encoded><![CDATA[

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			<span><span><a href="https://mcx.pl/en/our-solutions/">Our solutions</a></span> » <span class="breadcrumb_last" aria-current="page">Products and services</span></span>
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									<h1 class="page-header__red-txt title title--xl title--red" data-aos="fade-left" data-aos-delay="200">Inventory of municipal infrastructure</h1>
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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">Precise data on urban infrastructure</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Mobile MultiSensor ™ CITYSCANNER® through lidar usage allows for collecting data on elements of urban infrastructure to the extent needed by the city administration.</p>
<p>Automation of the process of collecting information about objects located in the city along with their exact location translates into a huge saving of office time and gives the opportunity to increase the frequency of data collection. In addition, anonymized photo / video documentation facilitates decision-making regarding the next steps.</p>
</div>
				
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	<div class="benefits__container container">
		<div class="benefits__top-bar margin-bottom--md">
			<h2 class="benefits__title title title--lg" data-aos="fade-down">Benefits:</h2>
		</div>

		<div class="benefits__benefits">
							<div class="benefit" data-aos="fade-up" data-aos-delay="100">
					<img decoding="async" src="https://mcx.pl/wp-content/uploads/2022/06/ikona-klepsydra-mcx-1.svg" alt="" class="benefit__icon">
					<div class="benefit__desc desc desc--small desc--500">Saves time and resources</div>
				</div>
							<div class="benefit" data-aos="fade-up" data-aos-delay="200">
					<img decoding="async" src="https://mcx.pl/wp-content/uploads/2022/07/ikona-mapa-mcx-1.svg" alt="" class="benefit__icon">
					<div class="benefit__desc desc desc--small desc--500">Precise location</div>
				</div>
							<div class="benefit" data-aos="fade-up" data-aos-delay="300">
					<img decoding="async" src="https://mcx.pl/wp-content/uploads/2022/07/ikona-skanowanie-mcx-1.svg" alt="" class="benefit__icon">
					<div class="benefit__desc desc desc--small desc--500">Scanning of selected objects</div>
				</div>
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					<img decoding="async" src="https://mcx.pl/wp-content/uploads/2022/07/ikona-dokumenty-mcx-2.svg" alt="" class="benefit__icon">
					<div class="benefit__desc desc desc--small desc--500">Full documentation</div>
				</div>
					</div>
	</div>
</section>




<section class='txt-block margin-top--sm margin-bottom--sm' data-aos="zoom-in">

	
	<div class="txt-block__container container-sm desc txt-block__container--bg">
		<h3>Selected objects for recognition and mapping:</h3>
<ul>
<li>advertising space</li>
<li>lanterns</li>
<li>road signs</li>
<li>traffic lights</li>
<li>hydrants</li>
</ul>

	</div>

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<p>The post <a href="https://mcx.pl/en/solutions/inventory-of-municipal-infrastructure/">Inventory of municipal infrastructure</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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		<title>Closed-Circuit  TV</title>
		<link>https://mcx.pl/en/solutions/closed-circuit-tv/</link>
		
		<dc:creator><![CDATA[anna.szurlej@reo.pl]]></dc:creator>
		<pubDate>Mon, 17 Oct 2022 18:39:38 +0000</pubDate>
				<guid isPermaLink="false">https://mcx.pl/rozwiazanie/</guid>

					<description><![CDATA[<p>Video surveillance for real estate which increases security</p>
<p>The post <a href="https://mcx.pl/en/solutions/closed-circuit-tv/">Closed-Circuit  TV</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Closed circuit television is a proven and effective way to supervise company buildings, warehouses, the production process, employees, but also private real estate &#8211; such as a house or garage.</p>
<p>It can be used both inside and outside buildings. By choosing the appropriate industrial monitoring, you can easily see details such as the face of a person who moves around the property or vehicle registration numbers that are parked in the immediate vicinity of monitored buildings.</p>
<p>All this is carried out with the use of modern industrial cameras that offer high-resolution color image, which is one of the most important parameters when choosing these products.</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The image from all cameras is transmitted to one place, the so-called The &#8220;headquarters&#8221;, which recognizes unnatural behavior in a guarded area, after recognizing an event &#8211; initiates an alarm, thanks to which employees can easily and conveniently observe a given area and, if necessary, react immediately.</p>
<p>The system can be freely configured, with the option of connecting various cameras (quickly rotating, panel, dome, vandal-proof, alarming with smoke or temperature), or a data recorder (with the option of cloud storage with free access)</p>
<p>Due to the extremely high efficiency in the process of monitoring dangerous events, almost unlimited scalability, as well as the increasing product offer of closed-circuit television and CCTV systems, they are currently used in facilities of various sizes &#8211; both in cities, at stadiums and airports, as well as in small companies or single-family houses.</p>
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		<title>Hotel television</title>
		<link>https://mcx.pl/en/solutions/hotel-tv/</link>
		
		<dc:creator><![CDATA[anna.szurlej@reo.pl]]></dc:creator>
		<pubDate>Mon, 17 Oct 2022 18:27:54 +0000</pubDate>
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					<description><![CDATA[<p>Comprehensive project implementation. Design, construction of cable networks, installation of antennas and headends. Implementation of advanced IP television systems.</p>
<p>The post <a href="https://mcx.pl/en/solutions/hotel-tv/">Hotel television</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">Media in the hotel &#8211; systems and devices</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Choosing the right hotel TV system means purchasing a solution that will allow you to adapt to future technologies today and at the same time will not be burdened with high operating costs.</p>
<p>During many years of cooperation with our clients, we have developed proven standards and solutions, thanks to which we are able to support you at the initial stage of planning your investment.</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Modern hotel TV is a system solution, thanks to which each TV set operating in one network can be freely modified and adjusted to the specific needs of its users.</p>
<p>Displaying welcome messages, a dedicated set of channels, current promotions in a given facility, and perhaps the restaurant menu displayed on the receiver. These are just a few of the possibilities of this extremely complex system.</p>
<p>In the latest systems, the hotel also has the option of adding its own content, including video materials presented on dedicated channels.</p>
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		<title>Unified Communication</title>
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		<dc:creator><![CDATA[anna.szurlej@reo.pl]]></dc:creator>
		<pubDate>Mon, 17 Oct 2022 16:57:33 +0000</pubDate>
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					<description><![CDATA[<p>UC platforms for business for communication, document exchange and collaboration</p>
<p>The post <a href="https://mcx.pl/en/solutions/unified-communication-eng/">Unified Communication</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The smooth flow of information and documents translates directly into the efficient functioning of any organization. With this in mind, many companies invest in modern UC (unified communication) tools that allow not only to exchange files and communicate, but also offer the possibility of connecting colleagues in such a way that hybrid work or from different locations is carried out smoothly and without problems .</p>
<p>Platforms of this type combine a communication tool, integrate with e-mail and electronic calendar, offer the possibility of videoconferencing and much more. Additionally, depending on business requirements, they can be a cloud-based or on-premis solution.</p>
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		<h6>One of the most popular solutions that we recommend to our clients has been designed from the very beginning as a highly developed communication ecosystem. With this concept, all you need is one app for calling, sending documents and messages, videoconferencing, training, teaching and negotiating securely.</h6>
<ul>
<li>Real-time translation</li>
<li>Gesture recognition</li>
<li>Interactive collaboration</li>
<li>High transmission quality, noise cut</li>
<li>Encryption of connections</li>
<li>Conducting live surveys</li>
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<p>The post <a href="https://mcx.pl/en/solutions/unified-communication-eng/">Unified Communication</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
]]></content:encoded>
					
		
		
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		<title>IP telephony and video calling</title>
		<link>https://mcx.pl/en/solutions/ip-telephony-and-video-calling/</link>
		
		<dc:creator><![CDATA[anna.szurlej@reo.pl]]></dc:creator>
		<pubDate>Mon, 17 Oct 2022 16:40:25 +0000</pubDate>
				<guid isPermaLink="false">https://mcx.pl/rozwiazanie/</guid>

					<description><![CDATA[<p>Telephone and video communication without the need to invest in infrastructure</p>
<p>The post <a href="https://mcx.pl/en/solutions/ip-telephony-and-video-calling/">IP telephony and video calling</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
]]></description>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>Over the last dozen or so years, telephony services in the business environment have undergone enormous changes &#8211; from traditional private telephone exchange (PBX) systems, through the introduction of Internet voice transmission technology (VoIP), to the rapid development of unified communications (UC).</p>
<p>Each subsequent technology solved the problems of the previous one, improved communication and introduced new functionalities, making the previous solutions less and less popular.</p>
<p>However, there are places where the advantages of the &#8220;old&#8221; technology and the standards it uses are eagerly used.</p>
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									<h2 class="img-with-txt__title title title--lg" data-aos="fade-in">PBX systems &#8211; exchanges and controllers</h2>
				
									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The rich features of the <strong>IP PBX</strong> include advanced call control, mobility, and IP landline options for making calls from anywhere.</p>
<p><strong>Whether your work is in the office, at home or on the move &#8211; you and your entire team can be connected via messaging, video conferencing, screen sharing, files with a consistent look and feel.</strong></p>
<p>The offered <strong>PBX</strong> systems are characterized by flexibility in implementation and subsequent use. Depending on the needs in the On Premise variant or a cloud solution (private or public). Maintaining a flexible subscription model or traditional &#8211; CapEx.</p>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>The wireless communication system combining SIP and DECT technologies ensures mobility within the enterprise with seamless switching between stations (handover). It enables alarming, notifying and also locating users within the network. It supports multiple locations within one system.</p>
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<p>The post <a href="https://mcx.pl/en/solutions/ip-telephony-and-video-calling/">IP telephony and video calling</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
]]></content:encoded>
					
		
		
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		<title>Customer service automation</title>
		<link>https://mcx.pl/en/solutions/customer-service-automation/</link>
		
		<dc:creator><![CDATA[anna.szurlej@reo.pl]]></dc:creator>
		<pubDate>Mon, 17 Oct 2022 16:29:03 +0000</pubDate>
				<guid isPermaLink="false">https://mcx.pl/rozwiazanie/</guid>

					<description><![CDATA[<p>A solution that introduces automation in the communication process</p>
<p>The post <a href="https://mcx.pl/en/solutions/customer-service-automation/">Customer service automation</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
]]></description>
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									<div class="img-with-txt__desc desc" data-aos="fade-in" data-aos-delay="100"><p>It is no longer a surprise that customers are increasingly expecting near-the-clock service from companies. Self-service is also becoming a popular form. To meet the growing expectations of customers, it becomes necessary to introduce bots to your communication channels.</p>
<p>Automation of customer service processes also allows employees, e.g. contact center, to outsource some or most of the repetitive tasks (e.g. inquiries about the order status, shipment number). Modern solutions give the possibility to include the Speech-To-Text, Text-To-Speech functions, increasing the efficiency of bots.</p>
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		<p><strong>Why is it worth introducing bots to your Contact Center?</strong></p>
<ul>
<li>automate repetitive processes and messages</li>
<li>they do not require training</li>
<li>they let employees out for more complex, complicated tasks</li>
<li>improve everyday contact between the client and business</li>
<li>one solution can make many outgoing calls simultaneously</li>
<li>reliable, depending on the business needs, they can operate 24/7</li>
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							<div class="case-study-teaser__right-content desc" data-aos="fade-left"><p>Bots introduce us to the world of interaction that is difficult to use, although close to the natural way of voice communication. How do they work and how to properly build a solution tailored to our needs? Read the article in our Knowledge Base.</p>
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<p>The post <a href="https://mcx.pl/en/solutions/customer-service-automation/">Customer service automation</a> appeared first on <a href="https://mcx.pl/en/front-page">MCX Group</a>.</p>
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