The best quality for employees and clients
Organizations in today’s world are faced with a challenge: how to provide excellent customer support and deliver services as remotely as possible without reducing their quality. Cisco Webex solutions provided by MCX is more than just video chat. High-quality equipment of conference rooms, the possibility of sharing various types of content and integration with group work tools are just some of its advantages. In the end, what counts is quality, picture, sound, no delays in data transmission. All the elements contribute to our experience, positive reception and the fact that we do not feel as if we are conducting a remote meeting.
Professional audio-video hardware
We provide comprehensive audio-video solutions for offices and remote employees. We select equipment to meet customer requirements and working conditions. An individual terminal will be suitable for people working from home or holding many videoconferences in the office. An interactive whiteboard will facilitate the activities of project groups thanks to constant record of work progress. Video terminals for conference rooms are adapted to the size of the room to ensure the most effective working space. Cisco Webex is also a mobile application which allows employees to access the same functions also remotely from a phone or a tablet.
Cisco Webex Events
Cisco Webex Events increases the outreach of company events and allows to reach participants who cannot participate in person. The package also helps to promote products and services to potential customers more effectively. A single event can host up to 3,000 remote participants, so an important feature of the solution is automation that allows sending email invitations, confirmations, reminders and follow-ups. The scale of the event can generate revenue by requiring payment (by credit card or PayPal) upon registration in order to attend events or to access recordings afterwards.
Cisco Webex Support
Thanks to this solution, you will provide your customers with the highest level of service. Cisco Webex Support helps reduce costs while increasing the efficiency of the customer support department. You will answer questions from employees and customers, perform quick repairs, gain access to remote computers and update software - all in the cloud. Contact is possible through integrated channels - conversation, video, chat, desktop sharing, WebACD. Encryption technologies like SSL and AES help keep support sessions secure.
Cisco Webex Training
Online courses via Cisco Webex Training Center increases the reach and effectiveness of corporate, public and private education training. This tool makes it easy to deliver highly effective live instruction to anyone, anywhere. Participants can be divided into teams in separate rooms for group work, where they have the opportunity to share presentations, documents, and collaborate. Thanks to the chat function, moderating the questions has become intuitive for the panelists. Cisco Webex Training enables testing students both during and after the session. Each training can be recorded and shared after the end of the event without losing data, annotations, so that participants can consolidate the acquired knowledge.